Patience and planning. It took these customers over a year of saving, planning, and meeting with different contractors to decide on which style and contractor they were going to go with. They ended up spending about as much as one would spend on a kitchen remodel, and were able to get a new laundry room, hardwood throughout the entire main level, a new kitchen with granite, an updated guest bath, and a completely remodeled master bath with a gorgeous "sexy" shower. I met with and went through design changes and plans with these customers for well over 2 months before we pulled the trigger and started. The job is a testament to the power of patience and planning. Customers love it!